Automation is transforming universities too. With today’s mainstream technology architectures where software applications access and update databases in real time. Through orchestration, applications send packets of information to each other as events happen and in response to triggers. They communicate seamlessly and continuously through tools such as web services, JSON feeds, and messaging/integration platforms. Business processes are designed to run themselves; they only send out alerts when problems or anomalies occur. Workflow, digital imaging, and analytics provide further enhancements.

The real opportunities are in the automation of academic processes. At our university, when an admissions system admits a student, the system automatically creates the “WebID” and alerts the student so she can begin self-service instantly.

From this perspective, automation is not something to be feared but rather a powerful tool. Automation helps the institution “run well” and minimizes administrative overhead, allowing resources to be directed toward the core mission.

Universities own massive data sets that have yet to be fully mined for use in improving services. Students expect immediate access to information and services, requiring new technologies such as in-memory databases and state-of-the-art mobile apps. Just as we are seeing artificial intelligence infiltrate other industries such as Amazon’s use of sophisticated algorithms to predict our interests,5 there will be applications in higher education.

Right Now we are going to automate below services within couple of months

  • Academic
  • Result Processing
  • Medical Center